PRIVACY POLICY

Effective Date: June 7, 2026

Eagle Star Roofing, LLC

Serving the Greater Chicagoland Area

Contact: info@eaglestarroofing.com

1. Overview

Eagle Star Roofing, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit a request for services. This policy applies to information collected through our site, including traffic originating from Google Ads, Facebook Ads, Instagram Ads, and organic search.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

2. Information We Collect

Information You Provide Directly

When you submit a contact form, request a consultation, or reach out through our site, we may collect:

• Full name
• Phone number
• Email address
• Property address or general location within the Chicagoland area
• Property type (residential or commercial)
• The nature of your roofing or property inquiry
• Any additional details you include in your message

Information Collected Automatically

When you visit our site, certain information may be collected automatically through cookies and tracking technologies, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the site
• Referring URL (the page or ad that brought you to our site)
• Geographic location data at the city or region level

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry or consultation request promptly
• To provide you with roofing estimates, service information, and follow-up communications
• To send you SMS text messages related to your inquiry, appointment scheduling, and service updates (see Section 4 for full SMS details)
• To improve our website content and user experience
• To measure the performance of our Google Ads and social media advertising campaigns
• To track conversions and optimize our advertising spend
• To comply with applicable legal obligations

4. SMS Messaging and Opt-In

SMS Program Description

Eagle Star Roofing, LLC operates an SMS messaging program to communicate with leads and clients regarding roof assessment requests, appointment scheduling, service updates, and follow-up communications related to your inquiry.

How You Opt In

By submitting your phone number through any form on our website, you expressly consent to receive SMS text messages from Eagle Star Roofing, LLC at the phone number provided. Consent to receive SMS messages is not a condition of purchasing any goods or services.

Message Frequency

Message frequency will vary based on your inquiry and service needs. You may receive up to 5 messages per interaction.

How to Opt Out

You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message, and no further SMS messages will be sent to your number. To re-enroll, reply START at any time.

How to Get Help

Reply HELP to any message for assistance, or contact us directly at info@eaglestarroofing.com.

Message and Data Rates

Message and data rates may apply. Eagle Star Roofing, LLC is not responsible for any charges applied by your mobile carrier for sending or receiving SMS messages.

No Sharing of SMS Opt-In Information

We do not sell, rent, share, or disclose your SMS opt-in information or phone number to any third party or affiliate for their own marketing or SMS messaging purposes. Your consent to receive SMS messages from Eagle Star Roofing, LLC applies solely to communications from Eagle Star Roofing, LLC and will not be transferred to any other organization.

5. Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your experience and support our advertising efforts. These may include:

Google Analytics -- Used to track website traffic, visitor behavior, and page performance. You can opt out at: https://tools.google.com/dlpage/gaoptout

Google Ads Conversion Tracking -- Records form submission conversions from Google Ad traffic to help us measure ad effectiveness.

Facebook Pixel and Instagram Pixel -- Records interactions from Facebook and Instagram ad traffic to measure performance and serve relevant ads. Manage your preferences through your Facebook account settings.

You may control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain areas of the site.

6. Data Security Practices

We implement reasonable and appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Secure data transmission using SSL/TLS encryption
• Access controls limiting who within our organization can view your personal data
• Regular review of our data collection and storage practices
• Use of reputable third-party platforms with their own data security standards for form processing and CRM management

No method of transmission over the internet is 100% secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

7. How We Share Your Information

We do not sell your personal information.

We do not share your SMS opt-in data or phone number with any third party for marketing purposes.

We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist us in operating our site or conducting our business, including web hosting providers, analytics platforms, CRM systems, and advertising partners. These parties are contractually required to keep your information confidential.
• Legal compliance: If required by law or in response to valid legal requests from public authorities.
• Business transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

8. Your Rights

You have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information from our records
• The right to opt out of SMS communications at any time by replying STOP
• The right to opt out of marketing emails at any time by clicking unsubscribe
• The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us at info@eaglestarroofing.com. We will respond within 30 days.

9. Age Restriction

Our site and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If you are under 18, please do not submit any information through our site. If we become aware that we have inadvertently collected information from a person under 18, we will delete it promptly.

10. Children's Privacy

Our site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at info@eaglestarroofing.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

Eagle Star Roofing, LLC

Greater Chicagoland Area, Illinois

Email: info@eaglestarroofing.com

Website: www.eaglestarroof.com